Wednesday, October 6, 2010

Happy Customer Service Week!

This week is National Customer Service Week, and on behalf of all of Prestwick House, I would like to send out a great big thank you to our hard-working customer service department. Below are some quotations from our customers singing the praises of this stellar department!

“I appreciate your reliable customer service staff and your prompt shipment of materials. I can always count on you!”

M. Peeling

“My order was lost/misplaced and shipping wasn't done automatically, but once I contacted Customer Service, they were very quick to remedy the delay and super considerate. They sent out books overnight and apologized for the inconvenience repeatedly.”

K Presto

“I have been particularly impressed with the people I have spoken with. They have been extraordinarily friendly and helpful. I had thought that old-style customer service had left the planet. Thank you!”

L Paterson

Customer service is always very pleasant and efficient on the telephone. Orders are received promptly and are always accurate. I have the feeling that I'm dealing with a small-scale company--the service is personable and helpful.”

J Babik

“My first experience with Prestwick House was placing a very large order through our bookstore this summer. I called to find out how to maximize the number of free teacher’s versions for number of books ordered. The Prestwick House person was so very helpful. That experience was absolutely great. Later I realized we needed more teacher’s copies. I called and placed the order myself. What pleasant personnel! And I received the material in two days, in time for day one of class!”

J. McWhite

“I love PH! Fast, courteous, accurate service. Once or twice an order got mixed up and PH made it good at once, and then some. Can't beat the price.”

C. Smith

“I have ordered from Prestwick House for the past seven years which is also how long I have been teaching. The quality of their products are always exactly how they describe them to be. I have never had a problem with Prestwick House, in fact, just this year, I had a credit on an order that I wasn't even aware of. They sent me a letter and honored that credit on my next order. Customer service is excellent. Operators are always friendly and pleasant. I will continue to order from Prestwick House for years to come.”

J. Katz

“Everything I have ever gotten from y'all has been excellent - both in the way the units are presented to the way your customer service reps (those WONDERFUL people) help me through the ordering process.”

S. Voight

“I have been very pleased with the products, outstanding service (your emails are actually answered by knowledgeable staff in a VERY short amount of time!!) and the reliability.”

S. Trietsch

So, thank you to all of our customer service staff. You really do go above and beyond on a daily basis. And thank you to all of our customers for their kind words.

1 comment:

Outsource Call Center said...

Oh' good to hear that. Glad that you have a "Happy Customer Service Week!" I believe that treating the customer so politely makes them so comfortable with your services. Thanks for sharing.